Warranty Information

Thetford Australia offers the end users a three-year warranty on all finished goods and only if installed by a Thetford authorised Service Partner if installation is required. In the case of malfunction within the warranty period, Thetford will replace or repair the product. In this instance, the costs of replacement, labour costs for the replacement of defective components and/or the costs of the parts themselves will be paid for by Thetford.

Spare parts purchased carry a one year warranty. Any fitting and/or labour costs are not covered by warranty.

  1. To claim under this warranty, the user must take the product to an authorised Thetford Service Partner: The claim will be assessed there. 
  2. Components replaced during repair under warranty become the property of Thetford.
  3. This warranty does not prejudice current consumer protection laws.
  4. This warranty is not valid in the case of the products that are used for commercial purposes.
  5. Warranty claims falling into one of the following categories will not be honoured:
    • The product has been improperly used or the instructions in the manual have not been followed.
    • The product has not been installed in accordance with the instructions.
    • The product has been repaired but not by an authorised Thetford Service Partner.
    • The serial number or product code has been tampered with or removed.
    • The product has been damaged by misuse.