OUR STORY

From humble beginnings in 1963 Thetford has grown to be a global market leader in mobile sanitation systems, toilet care, refrigeration, kitchen and cooking appliances for the recreational vehicle market.

History

Since 1988 Thetford has been part of the Recreational Vehicle group of the Dyson-Kissner-Moran (DKM) Corporation, an international multi-industry and privately held holding company with our headquarters in Etten Leur.

Being the inventors of not only the Porta Potti in 1968 and cassette toilet in 1988 at Thetford we have innovation in our DNA and we won’t stop here so you can rest assured that there will be plenty more innovations to look forward to in years to come.

Our journey so far

Because a lot has happened since we introduced the Porta Potti back in the 1960’s take a look at our Journey so far.

The Thetford way

Want to know how our DNA creates opportunities to ensure improved living and comfort whilst on the road.

Our DNA – (Think, Feel, Act)

Thetford Today

Thetford have offices across the globe and are the world market leader in mobile sanitary systems, refrigerators, cooking equipment and toilet additives for a good reason. Yet we do not rest on our laurels. We are continuously developing both internally through innovating new products as well as growth of our business through acquisition and takeovers. The expertise of our people is of the utmost concern and ensures we continue to deliver a high level of consumer experience.

Our key strengths include innovation, quality and customer service. Take immense pride in our high quality and performance of our products and to further guide and support we back this up with an extensive service network across the globe.

Product development and quality control are supported by our modern in-house laboratory in the Netherlands. Furthermore all of our products are backed by a standard 3 year warranty guarantee.

Thetford continues to evolve with new product innovations and remains squarely focused on meeting customer demands now and into the future.

Thetford Australia

Thetford Australia has been in operation since 2006 and is part of the world renowned innovative market leader . Thetford Australia is the subsidiary for the global corporation servicing the Australian and New Zealand market.

Our warehouse and Head Office located In Somerton, Victoria is fortunate enough to be at the epicentre of the caravan industry. We pride ourselves on our quality products and the highest levels of customer service and we continue to grow in an exciting market.

We have an impressive showroom which was built for the purpose of an onsite training centre to further support our customers equipping our network and staff with the expertise and knowledge of the Thetford product range. In addition it offers us an opportunity to showcase our most outstanding product innovations for the RV industry. Furthermore, the large distribution centre enables for more efficiencies in ensuring we keep up with consumer demand and delivery of product to our customers.

Thetford Australia has expanded its presence in the Australian Market to become a major player with over 600 dealers, retailers and service agents around Australia and New Zealand. We take pride in the expertise of our people and have a dedicated friendly customer service team based in Australia to provide the world class service that sets Thetford apart from our competitors.

Thetford Safety and Environment

Our toilet fluids and maintenance products are developed and then tested in our own laboratories before going to market. Our quality management system is certified in accordance with ISO 9001: 2015. Rest assured that we apply these certificates and quality standards to all of our products.

We care for the environment and complying with the strictest environmental regulations is an integral part of the way we operate.

Service and Support

Thetford has a reputation for its world class support and service network. Our extensive service network consists of a large network of service agents and retailers across the country for guidance and support on Thetford products. We also have our customer service and warranty team who are more than happy to assist if you prefer to call us direct!

T: 03 9358 0700 (option 1)

E: infoaus@thetford.com.au

Service and Support

Our Values

Despite the fact that we have offices all over the world and our staff can be found far and wide one thing we do share is common values these include;

  • Entrepreneurial spirit
  • Ownership
  • Simple and Direct
  • Customer Focused
  • At ease in challenging times

The Thetford team live and breathe these values and it is these principles we follow that have helped us guarantee carefree holidays for more than 45 years.